Privacy Policy

Privacy, Security & Protection

When you shop at The Silver Cellar you can feel confident knowing that no unauthorized party will be able to obtain your credit card or personal information. The order area of our site is secure and the server is a SSL secure server - all transactions and personal information between your browser and our server are encrypted for security. Simply, we are committed to protecting your privacy.

 

Returns/Exchange

We want our customers to be satisfied with our products. Our goal is to make returns hassle-free. Items may be returned to us within 7 days of purchase, for exchange, store credit or full refund. Please note that shipping charges are not refundable unless the return is due to our error. Any returned merchandise must be undamaged and unused together with all original packaging. Please enclose the packing slip/invoice and a letter explaining the reason for your return.

We reserve the right to charge a minimum of 10% restocking fee.

Prior to returning any item you must contact us via-email info@silvercellar.com or call us at 718-253-8555 to receive a return authorization number (RMA#). Please note that no returns will be accepted without the RMA number.

Return packages to: The Silver Cellar, 1173 East 29th Street, Brooklyn, NY 11210

 

Sales Tax

NY State law requires that we collect sales tax on the full amount of an order sent within the State of NY and is automatically added to the total purchase price. If you are a tax-deductible organization, please call us with your tax-exempt number in advance.

 

Gift-wrapping

All items can be gift wrapped and shipped with an appropriate greeting. The Silver Cellar offers to deliver your gift in our embossed gift box, filled with tissue paper and tied with a ribbon. Your gift will arrive with elegant packaging and a personalized gift card for just $4.95 per gift!
NOTE: Some oversize gifts cannot be gift wrapped.

 

Shipping

All our packages, with proper packaging and insurance, are shipped via UPS and are inspected prior to shipping. (FedEx shipping is available.) The charges are based upon size and weight. Delivery can be expected within 4-8 business days. (Rush order service is available.) Any out-of-stock items that have to be ordered or items that have to be personalized can take 2-4 weeks.

 

Shipping methods - USA (Excluding Alaska, Hawaii, and Puerto Rico.)

UPS Ground -- for all standard US orders

Order Amount Ground Next Day 2-Day 3-Day International
$0.01 - $24.99               
$6.95                  $21.50                  $13.50          $10.95             $21.50                
$25.00 $49.99 $8.50 $24.95 $16.50 $13.95 $25.00
$50.00 - $124.99 $9.95 $26.95 $17.95 $16.95 $29.95
$125.00 - $199.99 $12.50 $29.95 $21.45 $16.95 $35.00
$200.00 - $349.99 $14.95 $34.95 $24.95 $19.95 $39.00
$350.00 ­ $599.99 $15.95 $34.95 $25.95 $19.95 $45.00
$600.00 - $6,000 $19.95 $45.00 $28.95 $23.95 $59.00

 

International Shipping

Orders for shipment outside the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Any customs or import duties are levied once the package reaches its destination country. The Silver Cellar has no control over these charges and cannot estimate what they may be as customs policies vary widely from country to country. Please contact your local customs office for further information.

 

Pricing

Due to steep rise in the global price of silver during the last four years, as well as market fluctuations, prices are subject to change without notice. Should there be difference in price you will be notified prior to processing the order.